Terms of Service

As a user of the ArhaFoodX platform, you agree to the following responsibilities:

• You must be at least 18 years of age or have parental/guardian consent to use the Platform.
• You agree to provide accurate, current, and complete information during registration and to keep your profile updated.
• You are solely responsible for maintaining the confidentiality of your account credentials.
• You agree to use the Platform only for lawful purposes and in compliance with all applicable Indian laws and regulations.
• You shall not impersonate any person or entity, or misrepresent your affiliation with any person or entity.
• You acknowledge that you are responsible for all activities that occur under your account.

Registration

To place orders on ArhaFoodX, you must create an account using a valid Indian mobile number or email address. Verification via OTP (One-Time Password) is mandatory. Each user is permitted to maintain only one active account.

Account Security

You are responsible for safeguarding your login credentials. ArhaFoodX shall not be held liable for any loss or damage arising from your failure to protect your account information. Notify us immediately at support@thefoodx.in if you suspect any unauthorised access to your account.

Account Suspension

We reserve the right to suspend or terminate your account without prior notice if we detect fraudulent activity, violation of these terms, or behaviour that disrupts the Platform's operations or harms other users.

Placing Orders

When you place an order on ArhaFoodX, it constitutes an offer to purchase the selected items from the restaurant. The order is confirmed once the restaurant accepts it and payment is successfully processed. Prices displayed include applicable taxes unless stated otherwise.

Order Modifications

Modifications to confirmed orders are subject to restaurant approval and may not always be possible once preparation has begun. We recommend reviewing your order carefully before confirming.

Cancellation Policy

Payment Methods

ArhaFoodX accepts the following payment methods:

Pricing

All prices on the Platform are listed in Indian Rupees (INR) and include applicable GST unless stated otherwise. Delivery charges, packaging fees, and platform fees may be added to your order total. ArhaFoodX reserves the right to modify pricing at any time without prior notice.

Refund Policy

Refunds are processed based on the nature of the issue:

• Wrong or missing items: Full refund or replacement at our discretion
• Quality issues: Full or partial refund after verification with supporting evidence (photos)
• Late delivery beyond promised time: Delivery fee refund or promotional credit
• Payment failures: Auto-reversed within 5–7 business days

Delivery Areas

ArhaFoodX currently operates in select cities and localities across India. Delivery availability is determined by your location and the restaurant's delivery radius. The Platform will inform you if delivery is unavailable at your specified address.

Estimated Delivery Time

Estimated delivery times are displayed at the time of ordering and are calculated based on restaurant preparation time, distance, and current demand. These are estimates and may vary due to traffic conditions, weather, or high order volumes. ArhaFoodX shall not be held liable for delays beyond our reasonable control.

Delivery Instructions

You may provide specific delivery instructions (e.g., landmarks, gate codes) to assist our delivery partners. ArhaFoodX is not liable if delivery is delayed or fails due to incorrect address information or inaccessible delivery locations.

Contactless Delivery

ArhaFoodX offers contactless delivery as an option. When selected, the delivery partner will place the order at your doorstep and notify you via the app. You are responsible for collecting the order promptly.

You agree not to engage in any of the following activities while using ArhaFoodX:

To the maximum extent permitted by applicable law:

• ArhaFoodX acts as an intermediary platform connecting users with restaurants and delivery partners. We are not responsible for the quality, safety, or legality of the food prepared by restaurant partners.
• We do not guarantee uninterrupted or error-free access to the Platform. Service may be affected by maintenance, upgrades, or factors beyond our control.
• ArhaFoodX shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.
• Our total liability for any claim shall not exceed the amount paid by you for the specific order in question.
• We are not responsible for delays or failures caused by force majeure events including natural disasters, pandemics, government orders, or civil unrest.

Termination by You

You may delete your ArhaFoodX account at any time through the app settings or by contacting our support team at support@thefoodx.in. Upon deletion, your personal data will be removed in accordance with our Privacy Policy, subject to legal retention requirements.

Termination by ArhaFoodX

We may suspend or terminate your access to the Platform, without prior notice or liability, if:

• You breach any of these Terms of Service
• We detect fraudulent, abusive, or suspicious activity on your account
• Required by law, regulation, or court order
• We discontinue or materially modify the Platform

Effects of Termination

Upon termination:

• All pending orders may be cancelled and refunds processed as applicable
• Unused wallet credits, coupons, and promotional balances will be forfeited
• Your right to access and use the Platform ceases immediately
• Provisions that by their nature survive termination (e.g., liability limitations, dispute resolution) shall remain in effect

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or relating to these Terms or your use of ArhaFoodX shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.