Introduction
Welcome to ArhaFoodX, a food delivery platform operated by Arhasri Technologies Pvt Ltd ("Company", "we", "us", or "our"). We are committed to safeguarding your personal information and ensuring your experience with our application is secure and transparent.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our mobile application and website (collectively, the "Platform"). By accessing or using ArhaFoodX, you consent to the practices described in this policy.
This policy applies to all users of ArhaFoodX across India. Please read it carefully before using the Platform.
Data Collection
We collect the following types of information to provide and improve our services:
1. Personal Information
- Full name, email address, and phone number during registration
- Delivery addresses including home, office, and saved locations
- Profile photo and date of birth (optional)
- Government-issued identification (for delivery partners only)
2. Location Data
- Real-time GPS location for accurate delivery tracking
- Saved delivery addresses and frequently used locations
- Location history to recommend nearby restaurants
3. Payment Information
- UPI IDs, wallet balances, and transaction records
- Credit/debit card details (stored securely via PCI-DSS compliant payment gateways)
- Invoice and billing information
4. Device & Technical Data
- Device model, operating system, and browser type
- IP address, mobile network information
- App usage patterns, crash logs, and diagnostic data
Usage of Data
We use the collected information for the following purposes:
Processing and delivering your food orders accurately
Facilitating secure payment transactions
Sending order updates, promotional offers, and notifications
Personalising restaurant recommendations and search results
Improving platform performance and user experience
Complying with legal obligations and resolving disputes
Third-Party Services
We work with trusted third-party service providers to operate our platform effectively. These partners may have access to your personal information only to perform specific tasks on our behalf:
Payment Processors
We partner with RBI-authorised payment gateways such as Razorpay, Paytm, and PhonePe to securely process your transactions. Your payment data is handled per PCI-DSS standards and is never stored on our servers.
Delivery Partners
Your name, phone number, and delivery address are shared with assigned delivery personnel solely for the purpose of fulfilling your order. Access is revoked once delivery is complete.
Analytics & Advertising
We use services like Google Analytics and Firebase to understand user behaviour and optimise our Platform. These services may collect anonymised data in accordance with their own privacy policies.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction:
- 256-bit SSL/TLS encryption for all data transmissions
- Encrypted data storage with restricted access controls
- Regular security audits and vulnerability assessments
- Two-factor authentication (2FA) for account protection
- Compliance with Information Technology Act, 2000 and DPDP Act, 2023
While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and enable 2FA on your account.
User Rights
Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian regulations, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Update or correct any inaccurate personal information through your profile settings.
Right to Erasure
Request deletion of your account and associated personal data, subject to legal retention requirements.
Right to Withdraw Consent
Withdraw your consent for data processing at any time by contacting our support team.
Right to Grievance Redressal
File a complaint with our Grievance Officer or the Data Protection Board of India.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
Arhasri Technologies Pvt Ltd
Nagarjuna Nagar, Addanki Bypass Road, Miryalaguda - 508207, Telangana, India
support@thefoodx.in
+91 96522 18689
Grievance Officer
For data protection and privacy-related grievances, you may contact our designated Grievance Officer:
grievance@thefoodx.in
Response time: Within 48 hours of receipt