Privacy Policy

1. Information We Collect

We may collect the following types of information when you use FoodX:

• Personal details such as your name, mobile number, email address, and delivery address.
• Account credentials used to register or sign in to FoodX.
• Order history, payment method details (processed securely through payment partners), and transaction records.
• Device information, app usage data, IP address, and location data required to show nearby restaurants and enable delivery.
• Communications with customer support, ratings, reviews, and feedback you submit.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your FoodX account.
• Process orders, payments, refunds, and delivery fulfillment.
• Connect you with restaurants and delivery partners.
• Send order updates, delivery notifications, and service-related messages.
• Improve Platform performance, security, and user experience.
• Respond to inquiries, resolve disputes, and provide customer support.
• Comply with applicable laws and enforce our Terms & Conditions.

3. Sharing of Information

We do not sell your personal information. We may share information with restaurants and delivery partners to fulfill your orders, with payment processors to complete transactions, with technology service providers who support our Platform, and with authorities when required by law or to protect the rights and safety of FoodX users.

4. Location Data

FoodX uses location information to display restaurants available in your area, calculate delivery estimates, and assign delivery partners. You can manage location permissions through your device settings, but some features may not work without location access.

5. Data Retention

We retain personal information for as long as necessary to provide FoodX services, comply with legal obligations, resolve disputes, and enforce our agreements. Order and transaction records may be retained as required by applicable law.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access, update, or correct your account information through the FoodX app or by contacting us.
• Request deletion of your account, subject to legal and operational requirements.
• Opt out of promotional communications where applicable.
• Withdraw consent for certain data uses through device or app settings.

8. Children's Privacy

FoodX is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can take appropriate action.

9. Third-Party Links and Services

The Platform may contain links to third-party websites or services, including restaurant pages and payment gateways. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies before providing information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on www.thefoodx.in with an updated effective date. Continued use of FoodX after changes are posted constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or how FoodX handles your data, contact Arhasri Technologies Pvt Ltd at Nagarjuna nagar, Addanki Bypass Road, Miryalaguda - 508207, call 96522 18689, or visit www.thefoodx.in.